Frequently Asked Questions

Because exceptional beauty deserves exceptional care.

1. When will my order arrive?

Each Queenvenci order is delicately prepared within 1–3 business days.

• Australia: 3–7 business days

• International: 7–21 business days (depending on your location)

You’ll receive a tracking link the moment your parcel begins its journey.

2. Do you offer complimentary shipping?

Yes. Enjoy complimentary standard shipping on all Australian orders over $50. For orders under that, shipping is calculated at checkout.

3. Do you ship internationally?

We absolutely do. Queenvenci ships worldwide—because radiant beauty knows no borders.

4. How do I track my order?

A personal tracking link will be emailed to you once your order ships, so you can follow every step of its elegant arrival.

5. What is your return policy?

We accept returns on unused, unopened products within 14 days of delivery. Please review our Return & Refund Policy for full details.

6. Are your products cruelty-free?

Always. Every Queenvenci formula is 100% cruelty-free and vegan—tested only on beauty lovers, never animals.

7. Is Queenvenci safe for sensitive skin?

Our formulas are crafted with nourishing, gentle ingredients. While our products are designed to suit all skin types, we recommend a patch test for those with sensitive skin.

8. Can I modify or cancel my order?

If your order has not yet been processed, we’ll gladly assist. Please contact us at queenvenci@gmail.com as soon as possible.

9. Need further assistance?

We’re always here to help. For personalized support, email us at queenvenci@gmail.com — our team will respond within 24 hours.