FAQ's

Yes! We provide free worldwide shipping on all orders, with no minimum spend required.

Absolutely. Once your order has been shipped, you’ll receive a tracking link via email so you can follow your package in real time.

We offer a 30-day return policy. If you’re not satisfied with your purchase, simply contact our support team and we’ll assist you with returns or exchanges. Items must be unused and in original packaging.

Orders are usually delivered within 5–14 business days, depending on your location. Once your order has been shipped, you’ll receive a tracking link so you can follow your package every step of the way.

Once your order is placed, you’ll receive a confirmation email. When it ships, we’ll send you a tracking link so you can follow your order in real time.

If you need to make changes or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to modify it.

Please check your spam or promotions folder. If you still can’t find it, reach out to our support team and we’ll resend your order details.

In the rare case you receive the wrong item, please contact our team immediately. We’ll arrange a replacement or exchange at no extra cost.

To keep your watch looking its best, we recommend gently cleaning it with a soft cloth, avoiding harsh chemicals, and storing it in a safe, dry place when not in use. For mechanical precision, have your watch professionally serviced every few years.

Yes. Queenvenci offers dedicated collections for men’s and women’s watches, each crafted with the same commitment to luxury, precision, and timeless style.

Every Queenvenci watch includes a 1 year international warranty, covering manufacturing defects and craftsmanship. Our warranty ensures peace of mind with every purchase.